Kids VIP – Ride-on Car Service Center 

250 Trowers Rd Unit 1, Woodbridge, ON  L4L 7J1, Canada

Web: www.kidsvip.ca 

Email: support@kidsvip.ca | Toll Free: 844-5437 847

 

Your KidsVIP Ride-on Car Service Center incident ticket is hereby closed

The item listed for this ticket has been received by the intended recipient of this correspondence.

 

Ride-on Car Servicing Policy:

 

All replacement parts used/installed/sold by KidsVIP personnel:

 

Have been tested and certified under the ASTM F963 Toy Safety Standard

Are fully functional and in optimal working order

 

Any parts used in the servicing of this ride-on car are subject to a 30-day warranty commencing on the closing date of the ticket:

 

Any issues that arise and are reported within this aforementioned 30 days, must be related to the defect(s)/malfunction(s) previously serviced.

A new ticket must be created for any new defect(s)/malfunction(s) *i.e., those which have not previously been diagnosed by KidsVIP personnel.

 

Release of Liability:

 

By purchasing and/or having this product serviced by KidsVIP, and with full comprehension of the potential consequences of this decision, the intended recipient of this correspondence hereby assumes all risk of injury, and/or physical, electrical and mechanical damage(s) (*inclusive of fire), to ones self, home, life, and property that may occur during, and as a result of independent (not supervised or validated by KidsVIP) use of this product.

 

Ride-on Car Servicing Procedure:

 

In the event of defect(s)/malfunction(s), kindly email support@kidsvip.ca with the following:

Client contact information

Order or Ticket number (if applicable)

Brief description of the defect(s)/malfunction(s)

Visual aid depicting the defect(s)/malfunction(s), I.e., photos, videos (if applicable)

Please allow 24-48 hours (exclusive of weekends and holidays) to receive a response from a technician.

Clients may also drop off their ride-on car to our Service Center at: Unit 1 250 Trower’s Road, Woodbridge, ON; Mon – Fri: 10am-6pm, or at our Showroom at: Unit 16 180 Trower’s Road, Woodbridge, ON; Sat: 10am – 6pm and Sun: 12pm – 6pm (no appointments necessary)

KidsVIP charges a $55 diagnostic fee, which is waived, i.e., deducted from the total cost of repair, if the customer chooses to proceed with the repair after being informed of the total cost of service for all 1out-of-warranty and 2non-KidsVIP products.

KidsVIP Service Center personnel will contact the customer via email and telephone to relay the results of all diagnostics completed. Diagnostic checks include but are not limited to testing of:

  • Battery, and Battery contacts
  • Charging apparatus, i.e, charger, wiring, charging port
  • Soundboard
  • Motherboard
  • Motors, i.e, Drive motors & Steering motors
  • Lights
  • Other Electrical components

Reports are generated for all components tested; a complete diagnostic report is relayed to the customer

Product Warranties are considered void if it has been observed that the product has been independently modified in any way.

The customer is informed of the estimated cost of repair, inclusive of parts sourced and labor rendered. With receipt of customer approval and intent to pay (where applicable), the department proceeds with the repair.

 

For technical support please EMAIL our Ride-on Car Service Center at support@kidsvip.ca

For more information about returns/exchange, please check our policy page at: www.kidsvip.ca/terms-conditions 

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