KidsVIP Terms & Conditions

Eligible items may be returned within 14 days from the date of delivery. KidsVIP approval is required before any item is sent back; unauthorized returns will not be accepted.

To qualify, an item must be new, unused, unassembled, unopened, and sealed in its original packaging. All parts, accessories, manuals, and tags must be included, along with a receipt or other proof of purchase.

Approved non-defective returns are subject to a 5% restocking fee. This fee does not apply when KidsVIP confirms that an item arrived damaged, defective, or incorrect.

For change-of-mind or preference-based returns, the customer is responsible for return shipping. KidsVIP covers an approved return-shipping cost only when KidsVIP confirms that the item arrived damaged, defective, or incorrect.

Parts and replacement components, sale or clearance items, gift cards, custom or special-order products, opened items, used or assembled items, unauthorized returns, and customer-damaged items are final sale and cannot be returned, exchanged, or refunded except where required by law.

To request a return, email info@kidsvip.ca with your order number, the item, and the reason for the request. Do not send an item back until KidsVIP provides approval and return instructions. After inspection, an approved refund is issued to the original payment method; the bank or credit-card provider may require additional time to post it.

KidsVIP does not process direct exchanges. If an item is eligible for return, complete the approved return process and place a separate order for the item you want. Return eligibility, exclusions, fees, shipping responsibility, and refund timing follow the Return Policy above and the current Refund Policy.

All orders are subject to acceptance and product availability.

Kids VIP reserves the right to limit quantities, refuse, or cancel any order at its sole discretion, including where there is a pricing error, inventory issue, or suspected fraud.

Pre-order estimated arrival times are subject to change and may be impacted by factors beyond our control, including manufacturing timelines, freight delays, or customs processing. If a shipment is delayed, customers will be notified accordingly.

Pre-orders are fulfilled as soon as inventory arrives. Delays do not qualify for concessions, discounts, or compensation, as the timing is not guaranteed. While we understand delays can be inconvenient, rest assured that your order will be fulfilled once the shipment is received.

Order cancellations are subject to a 5% cancellation processing fee applied to to cover non-recoverable payment processing and administrative handling costs—this includes pre-order cancellations. The applicable processing fee will be deducted, and the refund amount will reflect this adjustment. Processing fees are non-refundable. Shipped orders are not eligible for cancellation.

Orders for which assembly has been requested and completed are not eligible for cancellation, return, or exchange.

Products marked as “LAST PIECE” in their description are fully assembled units and are only eligible for in-store pickup or GTA delivery.

By placing an order for a Last Piece item, the customer acknowledges and agrees to these fulfillment conditions.

Failure to review or acknowledge this note prior to purchase, resulting in a cancellation request, will be processed in accordance with our standard cancellation policy, including any applicable cancellation fees.

As all customers are required to agree to our Terms & Conditions prior to checkout, it is understood that this information has been clearly communicated and accepted at the time of purchase.

All prices, products, and promotions are subject to change without notice.

Kids VIP reserves the right to correct any errors or omissions (including pricing and product information) and to adjust pricing due to market conditions, product discontinuation, manufacturer price changes, advertising errors, or other circumstances.

Orders placed before 11:00 AM EST destined for the GTA qualify for Same-Day GTA Delivery. This service is available exclusively within the Greater Toronto Area (GTA) and is subject to eligibility based on delivery location—availability of this service excludes weekends and holidays

Estimated delivery times typically range from 2 to 10 business days, depending on the destination and third-party shipping provider.

Shipping speeds are estimates only and are not guaranteed. Kids VIP is not responsible for delays caused by courier delays, weather, or other circumstances beyond our control.

If an order is returned to our warehouse due to an unsuccessful delivery attempt (including incorrect address, refusal of delivery or inability to obtain a signature), the customer will be responsible for all associated return shipping costs.

Deliveries cannot be made to P.O. box addresses.

Rural or remote delivery addresses MAY incur an additional shipping fee. In such instances, customers are provided with a comparative shipping quote outlining available standard couriers and their associated rates. For destinations where shipping costs exceed $149.99, the customer is responsible for the difference. Please note: Cancellation of such orders is subject to our standard cancellation policy.

We strive to provide every customer with a fully functional product that matches its description. However, because products remain sealed in the manufacturer’s packaging until they are received by the customer, we are unable to account for any broken or missing components discovered after delivery.

To maintain eligibility for warranty coverage on damaged components, please note that customers must inspect all components of the product before beginning assembly.

If any broken or deformed components are discovered, they must be reported immediately with photo/video validation to support@kidsvip.ca.

If such damages are reported after the product has been assembled, we are unable to verify the issue as a manufacturer defect. In these cases, replacement parts and/or repair services will be offered at the customer's expense.

If If your order arrives damaged, defective, incorrect, or you observe defects, damages, or missing parts from your order during the unboxing process, you must notify the Kids VIP Service Centre within 48 hours of delivery. Your notice must include an order number and clear photos/videos of the issue that includes packaging and product condition.

Once received, our support team will review your request and contact you with the best solution, which may include replacement parts, exchange, repair guidance, or other resolution as determined by Kids VIP, subject to availability and applicable law.

Failure to report the issue within 48 hours, or failure to provide the required information, may limit or void eligibility for support, replacement, exchange, or refund, except where prohibited by law.

Warranty coverage—where applicable—varies by product and is subject to the Warranty Terms provided with the product.

A product’s warranty does not cover damage or defects caused by misuse, neglect, accidents, improper assembly, unauthorized modifications, or normal wear and tear.

By using this website, users agree not to misuse the site, attempt unauthorized access, interfere with website security or operations, or use the site in violation of applicable laws or regulations.

Use of the website is governed by the our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of Canada, including applicable federal and provincial consumer protection legislation, and any other laws applicable therein.

Kids VIP may update these Terms at any time by posting an updated version on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

10163686 Canada LTD Kids VIP, its employees, representatives, and affiliates are hereby released from any and all liability, claims, demands, or actions arising from or relating to the use of the purchased product. This includes, but is not limited to, any injuries, accidents,
malfunctions, or property damage incurred during use. The intended recipient of the purchased product assumes any and all risk of injury, and/or physical, electrical, and mechanical damage(s), to one’s self, home, life, and property, or actions arising from or relating to the use of the purchased product.