Thank you for visiting KidsVip for the Latest and Most Upgraded ride on cars.

Issue when placing an order:

If you are unable to process your order or receive an error message, please feel free to contact us at: 844 5437 847 or by email to our customer service team: support@kidsvip.ca

Warranty:

KidsVip provide a warranty of 6 months for mechanical and electrical failures that occur during normal use and operation in accordance with the manufacturer’s specifications. Benefits include parts and labor costs resulting from technical issues caused by defects in workmanship and materials.

Warranty exclusions:

Our warranty covers normal use and does not cover the ride on car or the battery if it has been damaged by unreasonable use, neglect, accident, abuse, misuse, improper service, modification and/or other causes not arising from defects in materials . This limited warranty also does not cover any physical damage and/or water damage.

Availability of Service and Delays:

Our technical team will make a reasonable effort to provide timely service of your product, however we cannot be held liable for delays beyond our team’s control or any damages that may arise out of delays caused by factors including but not limited to manufacturer’s delays, shipping or Acts of Nature.

If you need service:

You must send us an email prior to receiving service with the following information:

– Name;

– Order number;

– Phone Number;

– Model name;

– Description of the issue with pictures for reference.

Our team will perform a telephone diagnosis of the model’s issue and will instruct you as to the procedures for obtaining service for your ride on car.

Returns, Refunds and DOA :

KidsVip offer returns within 7 days ONLY for new, unused and in original box items.

If a customer decides to return a ride on car, they need to purchase a return shipping label and send us the tracking info. Once the model is returned and inspected, refund will then be issued. Please note if the ride on is not returned in a new and unused condition, restocking fee up to 60% may apply.

Please note that if you used our delivery services, in case of a return, a delivery charge will apply ($39.99 for the free zones in GTA, please refer to the map below for other zones)

 

Processing Fee:

Please note that refunds via Credit Card or PayPal are subject to a 5% processing fee.

Damaged or not as described items must be reported within 48 hours by phone at 844-543-7847 or by email: support@kidsvip.ca

In case of a damage during shipping, please contact us right away with pictures for reference so we can open an investigation claim with our shipping company and assist you with replacement of damaged parts and items.

Please note that KidsVip reserves the right to reject returns, exchanges or cancel its warranty due to compliance to federal laws in case of a pandemic, inappropriate usage, poor condition of item or any other event beyond our control, including but not limited to manufacturer’s delays, shipping or Acts of nature.

Shipping and Delivery:

It is important that you provide a complete and correct delivery address at checkout. Reshipped orders or unclaimed orders will be charged for shipping cost.