Thank you for visiting Kids VIP Online Store In our online store you will the latest models and designs of ride on cars for kids, ATV, scooters, motorcycles and many more. If you experiences any issues to process your order or you have any questions, please feel free to contact us 844 5437 847 or by email to customer service : support@kidsvip.ca

Returns, Refunds and DOA :

By our policy (kidsvip.ca) offer returns within 14 days ONLY for new, unused and in original box items.

If customer decides to return item, they need to purchase return shipping label with tracking info. Once item is returned and inspected, refund will then be issued. Please note if item not returned in new and unused condition restocking and delivery/shipping fee up to 60% may apply.

Damaged or not as described items must be reported within 48h only by phone 844-543-7847 or by email : support@kidsvip.ca .

KidsVip provides assistance for Replacement of damaged parts and/or replacement item, if item was damaged during shipping time – claim with shipping company must be opened after customer provides detailed pictures and all additional information needed to resolve damage issue.

Please note that KidsVip reserves the right to reject returns, exchanges or cancel its warranty due to inappropriate usage or poor condition of item.

Shipping and Delivery:

IT IS IMPORTANT THAT YOU HAVE CORRECT DELIVERY ADDRESS. Reshipped orders or unclaimed orders will be charged for shipping cost. Customers please note: orders shipped from USA Warehouse – no brokerage fee will be apply on orders.

Warranty Kids VIP Offer 6 months warranty on all of our products. This limited warranty covers : Rechargeable battery against defects and all electronic boards. If the problem is not covered by this warranty, the consumer must pay for all related expenses associated with parts and services rendered. This warranty covers normal use and does not cover the vehicle or the battery if it has been damaged by unreasonable use, neglect, accident, abuse, misuse, improper service, modification and/or other causes not arising from defects in materials . This limited warranty does not cover: Any physical damage and/or water damage.