Thank you for visiting KidsVip for the Latest and Most Upgraded  ride on cars.

Issue when placing an order:

If you are unable to process your order or receive an error message, please feel free to contact us at: 844 5437 847 or by email to our customer service team: support@kidsvip.ca

Warranty:

KidsVip provides a warranty of 6 months for mechanical and electrical failures that occur during normal use and operation in accordance with the manufacturer’s specifications. Benefits include parts and labor costs resulting from technical issues caused by defects in workmanship and materials.

KidsVip offers 1 Year Warranty for Main Circuit Board and Soundboard.

Warranty exclusions:

Our warranty covers normal usage and does not cover the ride-on car or the battery if it has been damaged by unreasonable usage, neglect, accident, abuse, misuse, improper service, modification, and/or other causes not arising from defects in materials. This limited warranty also does not cover any physical damage and/or water damage. Our Ride-on Cars are not supposed to be used while raining and snowing. We do not recommend driving it on muddy, wet, and snowy surfaces as this may result in:

  • Motor ceasing
  • Motor caught on fire
  • Malfunctioning
  • Corroded connectors

Please keep in mind that these automobiles are not actual off-road vehicles and cannot perform at the same standards as the real off-road vehicle; they are kids’ toys and should only be operated as such.

Please note that we will have no choice, but to terminate the warranty, if you continue to misuse the ride-on in an appropriate manner.

1. Please note that the shipping cost of necessary parts is not included in the warranty.

2. Please note that the warranty will be voided if the customer modifies the ride-on car by installing non-manufacturer-approved accessories or any other modifications. KidsVIP will not be held responsible for any future defects.

Damaged, not as described, broken, or faulty items must be reported within 48 hours with pictures of the model by phone at 844-543-7847 or by email at: support@kidsvip.ca

Availability of Service and Delays:

Our technical team will make a reasonable effort to provide timely service of your product, however, we cannot be held liable for delays beyond our team’s control or any damages that may arise out of delays caused by factors including but not limited to manufacturer’s delays, shipping or Acts of Nature.

Returns, Refunds, and DOA :

KidsVip offers returns within 7 days ONLY for new, unused, and in-original box items.

If a customer decides to return a ride on car, they need to purchase a return shipping label and send us the tracking info. Once the model is returned and inspected, a refund will then be issued. Please note if the ride on is not returned in a new and unused condition, a restocking fee of up to 60% may apply.

Processing Fee:

Please note that refunds via Credit Card or PayPal are subject to a 5% processing fee.

Damaged or not as described items must be reported within 48 hours by phone at 844-543-7847 or by email: support@kidsvip.ca

In case of damage during shipping, please contact us right away with pictures for reference so we can open an investigation claim with our shipping company and assist you with the replacement of damaged parts and items.

Please note that KidsVip reserves the right to reject returns, exchanges, or cancel its warranty due to compliance with federal laws in case of a pandemic, inappropriate usage, poor condition of the item, or any other event beyond our control, including but not limited to manufacturer’s delays, shipping or Acts of nature.

Cancellation and Refused Packages FEES:

Customers who wish to cancel a purchase must pay a 5% processing charge, and orders that have already been shipped cannot be canceled. You have the option to refuse the box once it is delivered to your door, but you will be responsible for the restocking charge, which is 40% of the total. You will receive a refund once the item has been returned and inspected.

Shipping and Delivery:

Please note that excluding territories, KidsVIP offers free delivery; nevertheless, certain locations may be beyond the point and require additional shipping expenses. Prior to delivery, we will send the shipping quote from the shipping company through email.

To all our customers, due to a global epidemic situation, the shipping companies might experience some transportation delays in your location. Please be patient, the package is coming your way, and don’t forget to stay safe!

It is important that you provide a complete and correct delivery address at checkout. Reshipped orders or unclaimed orders will be charged for shipping costs.

Standard, Expedited, Same-Day Delivery, and Local Pickup:

Please keep in mind that Standard delivery takes between 5 to 10 business days, although this is subject to change depending on the 3rd party shipping provider.

The Expedited service refers to the fact that your order will be given top priority and delivered as soon as possible but we do not guarantee any delivery time. For our customers in Ontario, this may mean that your shipment will arrive in 3-5 business days, but note that the 3-5 business days DELIVERY is ONLY FOR ONTARIO CUSTOMERS. For other provinces of Canada, we can only guarantee that your order is given first priority to be shipped.

Only GTA residents are eligible for Same-Day Delivery.

Local pickup is only available if you are able to pick it up at our showroom.

If you need service:

You must send us an email to support@kidsvip.ca prior to receiving service with the following information:

– Name;

– Order number;

– Phone Number;

– Model name;

– Description of the issue with pictures for reference.

Our team will perform a telephone diagnosis of the model’s issue and will instruct you as to the procedures for obtaining service for your ride-on car.

Service Centre terms and conditions (excluding warranty):

Ride-on Car Servicing Policy:

  • All replacement parts used/installed/sold by KidsVIP personnel:
  • Have been tested and certified under the ASTM F963 Toy Safety Standard
  • Are fully functional and in optimal working order
  • Any parts used in the servicing of this ride-on car are subject to a 30-day warranty commencing
    on the closing date of the ticket:
  • Any issues that arise and are reported within this aforementioned 30 days, must be related to the
    defect(s)/malfunction(s) previously serviced.
  • A new ticket must be created for any new defect(s)/malfunction(s) *i.e., those which have not
    previously been diagnosed by KidsVIP personnel.
  • Product Warranties are considered void if it has been observed that the product has been independently
    modified in any way.

Release of Liability:

By purchasing and/or having this product serviced by KidsVIP, and with full comprehension of the
potential consequences of this decision, the intended recipient of this correspondence hereby
assumes all risk of injury, and/or physical, electrical, and mechanical damage(s) (*inclusive of
fire), to one’s self, home, life, and property that may occur during, and as a result of independent
(not supervised or validated by KidsVIP) use of this product.