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What’s Covered?

  • Motherboard Failure
  • Soundboard Failure
  • Circuit System Failure
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What’s Covered?

  • 1 Replacement Battery
  • Electric Components
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What’s NOT Covered?

  • Cosmetic Damage
  • Water Damage Related Defects
  • Go-Kart Wheels

All our powered ride-on vehicles are covered for:

  • 1 Year – The Main Circuit Board and Soundboard
  • 6 Months – The Battery and Electrical parts
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This limited warranty covers:

  • One (1) Rechargeable battery
  • All electronic components
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This limited warranty DOES NOT cover:

  • Damage/ defects due to misuse and/or poor maintenance
  • Physical/ Cosmetic / Superficial damage
  • Water Damage
  • Go-Kart Wheels
Technical Support

Technical Support, Repairs, Installations & Parts:

  • Email the KidsV.I.P Service Department at support@kidsvip.ca
  • Visit the KidsV.I.P Service Centre at 250-01 Trower’s Rd. Woodbridge, On
  • If the defective component is not covered by this warranty, the consumer must pay for all related expenses associated with parts sourced and services rendered to fix the product.

Return Policy

Customers may return a purchased product within 7 days of purchase under the following conditions:

– The product must remain sealed in its original packaging and must not have been opened or tampered with in any way
– Refunds for approved returns will be issued within 2-3 business days
– The refunded amount will be subject to a 10% vendor processing/restocking fee
– Assembly and delivery/shipping fees are non-refundable
– KidsVIP is not responsible for return shipping costs

Exchanges:

Customers may exchange a purchased product within 14 days of purchase under the following conditions

– The product must remain sealed in its original packaging and must not have been opened or tampered with in any way
– Store credit will be provided for any difference in purchase total between the exchanged products
– The store credit amount is the tax inclusive value of the originally purchased product, not including assembly, or delivery fees
– The store credit amount will be subject to a 10% vendor processing/restocking fee
– No monetary refunds will be issued for exchanges

Missing or Damaged Parts

KidsV.I.P strives to provide each customer with a fully-functional, as-described product. However, because a product remains sealed in the manufacturer’s packaging until the customer receives it, KidsV.I.P personnel cannot account for broken or missing parts.

If you observe defects, damages, or missing parts from your order during the unboxing process, please inform us  immediately via EMAIL at support@kidsvip.ca

In such instances, KidsV.I.P provides:

  • A replacement of the damaged/ missing part; I.e., replacement housing, accessories, components, etc.
  • Step-by-Step instructional assistance on installing the replacement part
  • Free shipping and/ or installation for the damaged/ missing part

A product with a missing or damaged part that affects the appearance of the product, but does not interfere with the function of the product is NOT eligible for return

Cancellations

  • Orders that have already been shipped are not eligible for cancellation.
  • Customers who wish to cancel a purchase are subject to a vendor processing fee of 5%.
Cancelled
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Shipping & Delivery

  • Free shipping is offered on all orders to residential addresses along standard courier delivery routes
  • Remote locations MAY incur extra shipping costs of which KidsV.I.P absorbs CA $150 for 2-Seater Cars or CA $100 for 1-Seater Cars; Customers are provided with a quote, and must provide approval for such orders prior to shipping
  • Cut-off for Same-day delivery is 11:00 am (EDT). Such orders must be greater than or equal to $300 CAD.
  • Same-day delivery is reserved for the GTA only – Please see (insert link for same day delivery page)
  • All delivery methods excludes weekends and holidays
  • All deliveries require a signature upon delivery
  • Parts are not eligible for free shipping

Delivery times reflected on the courier’s tracking page are subject to change depending on transit or weather delays

LTL/Freight shipments will require longer handling times.

Please inspect the product(s) once received for any damages or defects and keep all the packaging and components. Any shipping or product damage claims made beyond 48 hours of delivery will not be accepted.

Thank you for shopping with KidsVip!

  • If an item is denied and/or unable to be signed for, and must be returned to the warehouse, the customer will be charged for all related/ incurred shipping costs
  • Standard delivery time is 5 to 10 business days, though this can vary depending on the 3rd party shipping provider.
  • The Expedited Shipping option means that your order’s handling time is decreased, and your shipment will be given top priority above other orders received. This means that Ontario residents MAY receive their purchases within 3-5 business days if they select this option
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Release Of Liability

The intended recipient of KidsV.I.P Electric Products assumes all risk of injury, and/or physical, electrical, and mechanical damage(s), to one’s self, home, life, and property that may occur during, and as a result of use of this product when not under the direct supervision of KidsV.I.P personnel.