FAQ's

Most of the ride on cars will have some charge in them when you purchase them, we recommend to charge the battery for 8 hours for a 12V car and 10 hours for a 24V car or buggy.

A fully charged battery should last between 45 to 90 minutes depending on the weight of the child and the surface it is riding on. You will start noticing less runtime after about 100 recharges. Do not hesitate to contact us for spare parts (battery, charger…).

Assembling our ride-on cars is easy and anyone can do it. The longest assembly would be around 45 minutes to an hour. Most our cars take 15-30 minutes to assemble and come with an assembly manual for your reference. We also offer detailed videos for your convenience. If you would prefer that our team assembles it for you, just make sure to write “to be assembled for pickup on the (date)” and we will assemble the ride on car for your pickup.

Product specifications, brand licensing, charger certifications, and features vary by model. Please review the individual product page or contact support@kidsvip.ca before purchase if you need documentation for a specific model or charger.

Most of our cars can be operated with in-car controls using the pedal, steering wheel and reverse/forward options, or can be driven using the fully functional parental remote control if your child can’t reach the pedal or need assistance in driving.

Our Ride on Cars offer an Emergency STOP Button that can stop the car by simply pressing one button. Please refer to the model’s profile page to know if it’s controlled by remote control.

Our remotes are connected via Bluetooth and come with instructions printed at the back. The pairing usually goes as follows: First, ensure that the ride on car is turned off, insert batteries in the remote, press and hold the pairing button until the lights start flashing. Once they do, turn on the car and it should be paired and ready to go.

We work tirelessly with our manufacturers to provide the best quality for a great price when it comes to our ride on cars. Please note that, during the manufacturing process, the plastic of the car has to be bent and molded, which will result on small indentations, light scratches or pressure marks on the body work. These will NOT affect the overall performance or design of the ride on car and will still have all high end specifications of our upgraded models.

Once we confirm the order and payment, our handling time is usually 1-3 business days. Shipping usually takes 3-5 business days (for expedite option) depending on the provinces. For “Pre-Orders”, you should be able to get an estimated time of arrival on the model’s profile page.

We ship across Canada. Shipping cost and delivery options depend on the product, province, and address, and are confirmed at checkout.

For the US, please refer to our American website:www.kidsviponline.com

Once we ship your ride on car, we will send you a notification email with the tracking number for your reference.

We ship across Canada, with local delivery available to eligible GTA addresses. Timing and costs depend on the product and delivery address. Same-day delivery may be available for qualifying in-stock ride-ons, subject to eligibility and confirmation by KidsVIP. Call (844) 543-7847 before ordering to check your options. See our Shipping & Delivery page and same-day delivery terms for details.

We usually deliver ride on cars in its original box. If you would like us to deliver your ride on car assembled, there will be an extra charge of $60-$100 depending on model.

We accept Credit/Debit cards, PayPal and email transfer to our account. A cash payment is also accepted if you choose to come to our showroom for purchase/pickup.

See our KidsVIP product warranty for covered components, coverage periods, conditions and exclusions. For help with a claim, contact support@kidsvip.ca before attempting repairs. Modifying a ride-on voids its KidsVIP product warranty. CPS extended-warranty claims must be submitted through CPS; KidsVIP provides servicing and repairs.

Eligible items may be returned within 14 days of delivery with prior approval. Items must be new, unused, unassembled, unopened, and sealed in their original packaging with all parts, accessories, manuals, and tags. Approved non-defective returns are subject to a 5% restocking fee, and change-of-mind return shipping is the customer’s responsibility. We do not process direct exchanges; after an approved return, place a separate order for the item you want. Parts and other final-sale items are not eligible for return, exchange, or refund except where required by law. Review our full Refund Policy or email info@kidsvip.ca before sending anything back.

Please send us an email tosupport@kidsvip.cawith your order number (name) as well as a contact number and a description of the issue. Our team will perform a telephone diagnosis of the model’s issue and will instruct you as to the procedures for obtaining service for your ride on car.

We offer a detailed service diagnostic for your ride on car, even if you didn’t purchase it from us. Our price for an initial investigation and diagnostic is $29.99. We won’t proceed to any repair until we provide the quotation and get approval from you.

Yes. Select Local Pickup at checkout for Woodbridge collection. Before travelling, contact our team to confirm availability and preparation time for your exact model and order.

Visit us at 180 Trowers Road, Unit 16, Woodbridge, Ontario L4L 8A6. Call (844) 543-7847 before travelling to confirm current hours and the models you want to see. Plan your visit on our showroom page.

Yes, when you order the ride on car on our website, just make sure to specify the name of the person for pickup at the “Order Notes” section at the checkout page. You can also send us an email at“info@kidsvip.ca”

Yes. If you want to switch from pickup to shipping, send us your order number and we will confirm available shipping options.

We are open 7 days a week. Monday-Saturday: 10am-6pm & Sunday: 12pm-6pm.

Check the product page for the exact model and colour, then call (844) 543-7847 to confirm stock, showroom display and pickup timing before travelling. Pre-order items are not ready for immediate pickup; check the product page for the estimated arrival information.

At the moment, we only have one physical location in Woodbridge. If you want to see the ride on cars before purchase, you can refer to our videos on the model’s profile page, or you can arrange a video call with one of our staff that can show you the models in our showroom and assist you with any question.