1 Year Product Repair Warranty

Delivery

• Free shipping is offered on all orders to residential addresses along standard courier delivery routes
• Remote locations MAY incur extra shipping costs of which KidsV.I.P absorbs CA $150 for 2-Seater Cars or CA $100 for 1-Seater Cars; Customers are provided with a quote, and must provide approval for such orders prior to shipping
• Cut-off for Same-day delivery is 11:00 am (EDT). Such orders must be greater than or equal to $300 CAD.
• Same-day delivery is reserved for the GTA only – Please see (insert link for same day delivery page)
• All delivery methods excludes weekends and holidays
• All deliveries require a signature upon delivery

Standart Warranty

12 Month Warranty. What’s Covered?

• Motherboard Failure
• Soundboard Failure
• Circuit System Failure

6 Month Warranty. What’s Covered?

• 1 Replacement Battery
• Electric Components

What’s NOT Covered?

• Cosmetic Damage
• Water Damage Related Defects
• Go-Kart Wheels

All our powered ride-on vehicles are covered for:

• 1 Year – The Main Circuit Board and Soundboard
• Months – The Battery and Electrical parts

This limited warranty covers:

• One (1) Rechargeable battery
• All electronic components

This limited warranty DOES NOT cover:

• Damage/ defects due to misuse and/or poor maintenance
• Physical/ Cosmetic / Superficial damage
• Water Damage
• Go-Kart Wheels

Extended Warranty

Coverage Details:

• This warranty covers one (1) kids’ ride-on vehicle, including all parts and labor.
• Coverage includes:
  • Full, one-time accidental damage (bumper-to-bumper)
  • Water damage
  • Acts of God (natural disasters)
  • Superficial and cosmetic damage
  • Main components like the circuit board, motherboard, soundboard, electrical components, battery, wiring, connectors, entertainment deck, and charging port.

Activation and Terms:

• Coverage begins 31 days after purchase.
• Activation requires a defective product assessment by KIDSVIP Service Center personnel.
• Initially, the product is covered under the standard KIDSVIP warranty for one month.
• The warranty terminates after a claim under the one-time accidental damage coverage or if the cost of replacement parts equals the original product cost, tax exclusive.
• The warranty is owner-transferable but not product-transferable.

Claims and Credit:

• Warranty value equals the tax-exclusive cost of the product.
• If parts have been replaced under the warranty before a one-time accidental damage claim, their cost is deducted from the total warranty value.
• Clients might need to pay additional costs if the replacement exceeds the remaining warranty value.

Service and Repairs:

• For issues, contact CPS Customer Service or visit www.cpscentral.com to file a claim.
• Virtual assessments are conducted; local clients can directly visit the KIDSVIP Service Center for diagnostics and repairs.

Replacements and Settlements:

• Irreparable defects lead to a settlement up to 50% of the product’s original cost or a replacement of the exact ride-on vehicle, both tax exclusive.

Deductibles and Exclusions:

• Shipping costs for full-comprehensive replacements are not covered.
• Misuse, unreasonable usage, or modification of the ride-on car voids the warranty.
• The ride-on car should not be used in adverse weather conditions or on unsuitable terrains to avoid damage and voiding the warranty.

Toys Troubleshooting

Problem 1: Battery Failure

• Symptoms: Vehicle won’t power on
• Short runtime
• Sluggish movement
• Solutions: Check Connections: Ensure the battery is securely connected to the ride-on toy’s wiring.
• Test Voltage: Use a voltmeter to check the battery’s voltage. Replace it if the voltage is significantly lower than the toy’s specifications.
• Inspect Charger: Make sure the charger is working properly.

Problem 2: Motor Issues

• Symptoms: Grinding or clunking noises from wheels
• One or more wheels not spinning
• Vehicle powers on but won’t move
• Solutions: Check Wire Connections: Inspect the wires connected to the motors. Tighten loose connections or re-solder broken wires.
• Test Individual Motors: If possible, disconnect and test each motor individually to isolate the faulty one.
• Consider Replacement: If the motor wiring is good and the motor still doesn’t function, it likely needs replacement.

Problem 3: Steering Malfunction

• Symptoms: Steering wheel feels loose or unresponsive
• Vehicle won’t turn in the desired direction
• Solutions: Tighten Steering Rod Bolt: Locate the bolt on the steering rod and ensure it’s fully tightened.
• Check Steering Motor Connection: Verify the steering motor is securely connected.
• Inspect Steering Wheel Bolt: Make sure the bolt attaching the steering wheel to the steering rod is tight.

For more information visit https://kidsvip.ca/ride-on-toys-troubleshooting/

Assembly

We know you’re excited to get your child rolling in their new ride-on! To make the setup process a breeze, we include detailed assembly instructions with every purchase. Additionally, we have step-by-step video tutorials for your specific model on our YouTube channel.

Need a refresher or didn’t receive instructions with your ride-on? Don’t worry! You can find all the assembly guidance you need right on our YouTube channel: https://www.youtube.com/channel/UCb1htf7_3NaGN9uGVOwgv6w