Black Friday Deal!
2 Year Product Repair Warranty
$49.99
save 50%
Sale ends: December 31, 2024
Delivery
- Free shipping is offered on all orders to residential addresses along standard courier delivery routes
- Remote locations MAY incur extra shipping costs of which KidsV.I.P absorbs CA $150 for 2-Seater Cars or CA $100 for 1-Seater Cars; Customers are provided with a quote, and must provide approval for such orders prior to shipping
- Cut-off for Same-day delivery is 11:00 am (EDT). Such orders must be greater than or equal to $300 CAD.
- Same-day delivery is reserved for the GTA only – Please see (insert link for same day delivery page)
- All delivery methods excludes weekends and holidays
- All deliveries require a signature upon delivery
Standart Warranty
12 Month Warranty. What’s Covered?
- Motherboard Failure
- Soundboard Failure
- Circuit System Failure
6 Month Warranty. What’s Covered?
- 1 Replacement Battery
- Electric Components
What’s NOT Covered?
- Cosmetic Damage
- Water Damage Related Defects
- Go-Kart Wheels
All our powered ride-on vehicles are covered for:
- 1 Year – The Main Circuit Board and Soundboard
- Months – The Battery and Electrical parts
This limited warranty covers:
- One (1) Rechargeable battery
- All electronic components
This limited warranty DOES NOT cover:
- Damage/ defects due to misuse and/or poor maintenance
- Physical/ Cosmetic / Superficial damage
- Water Damage
- Go-Kart Wheels
Extended Warranty
Coverage Details:
- This warranty covers one (1) kids’ ride-on vehicle, including all parts and labor.
- Coverage includes:
- Full, one-time accidental damage (bumper-to-bumper)
- Water damage
- Acts of God (natural disasters)
- Superficial and cosmetic damage
- Main components like the circuit board, motherboard, soundboard, electrical components, battery, wiring, connectors, entertainment deck, and charging port.
Activation and Terms:
- Coverage begins 31 days after purchase.
- Activation requires a defective product assessment by KIDSVIP Service Center personnel.
- Initially, the product is covered under the standard KIDSVIP warranty for one month.
- The warranty terminates after a claim under the one-time accidental damage coverage or if the cost of replacement parts equals the original product cost, tax exclusive.
- The warranty is owner-transferable but not product-transferable.
Claims and Credit:
- Warranty value equals the tax-exclusive cost of the product.
- If parts have been replaced under the warranty before a one-time accidental damage claim, their cost is deducted from the total warranty value.
- Clients might need to pay additional costs if the replacement exceeds the remaining warranty value.
Service and Repairs:
- For issues, contact CPS Customer Service or visit www.cpscentral.com to file a claim.
- Virtual assessments are conducted; local clients can directly visit the KIDSVIP Service Center for diagnostics and repairs.
Replacements and Settlements:
- Irreparable defects lead to a settlement up to 50% of the product’s original cost or a replacement of the exact ride-on vehicle, both tax exclusive.
Deductibles and Exclusions:
- Shipping costs for full-comprehensive replacements are not covered.
- Misuse, unreasonable usage, or modification of the ride-on car voids the warranty.
- The ride-on car should not be used in adverse weather conditions or on unsuitable terrains to avoid damage and voiding the warranty.
Toys Troubleshooting
Problem 1: Battery Failure
- Symptoms: Vehicle won’t power on
- Short runtime
- Sluggish movement
- Solutions: Check Connections: Ensure the battery is securely connected to the ride-on toy’s wiring.
- Test Voltage: Use a voltmeter to check the battery’s voltage. Replace it if the voltage is significantly lower than the toy’s specifications.
- Inspect Charger: Make sure the charger is working properly.
Problem 2: Motor Issues
- Symptoms: Grinding or clunking noises from wheels
- One or more wheels not spinning
- Vehicle powers on but won’t move
- Solutions: Check Wire Connections: Inspect the wires connected to the motors. Tighten loose connections or re-solder broken wires.
- Test Individual Motors: If possible, disconnect and test each motor individually to isolate the faulty one.
- Consider Replacement: If the motor wiring is good and the motor still doesn’t function, it likely needs replacement.
Problem 3: Steering Malfunction
- Symptoms: Steering wheel feels loose or unresponsive
- Vehicle won’t turn in the desired direction
- Solutions: Tighten Steering Rod Bolt: Locate the bolt on the steering rod and ensure it’s fully tightened.
- Check Steering Motor Connection: Verify the steering motor is securely connected.
- Inspect Steering Wheel Bolt: Make sure the bolt attaching the steering wheel to the steering rod is tight.
For more information visit https://kidsvip.ca/ride-on-toys-troubleshooting/
Assembly
We know you’re excited to get your child rolling in their new ride-on! To make the setup process a breeze, we include detailed assembly instructions with every purchase. Additionally, we have step-by-step video tutorials for your specific model on our YouTube channel.
Need a refresher or didn’t receive instructions with your ride-on? Don’t worry! You can find all the assembly guidance you need right on our YouTube channel: https://www.youtube.com/channel/UCb1htf7_3NaGN9uGVOwgv6w