KidsVIP provides diagnosis and repair support for children’s electric ride-on vehicles at its Woodbridge service centre. If a ride-on is not working properly or shows damage, stop use and contact the team before attempting a repair.
Modifying a ride-on voids its KidsVIP product warranty. Do not change the electrical system, controls or other components to alter performance.
Tell us what is happening
Send the model number and describe the issue, such as a vehicle that will not move, unreliable controls or an unusual noise. You do not need to open the vehicle, test electrical components or disconnect wires to start a service request.
Assessment before repairs
Contact our Woodbridge ride-on service centre at support@kidsvip.ca with the model number and a description of the issue. Service depends on assessment and parts availability. Diagnostic fees apply, and repairs proceed after an estimate and customer approval.
The team assesses the unit and explains the findings and estimated repair cost. Service is available for KidsVIP products and compatible ride-ons bought elsewhere, subject to diagnosis and parts availability. Repairs and turnaround times cannot be guaranteed before assessment.
Keep maintenance within the model’s instructions
Follow the manufacturer’s operating, charging, storage and routine-care instructions. Do not alter the electrical system, bypass controls or attempt component repairs. Contact the service team about damage, loose parts or changed performance.
Extended-warranty appointments
CPS extended-warranty customers must first file a claim and receive a confirmed drop-off appointment. Contact support@kidsvip.ca if you need help with the service process.
Woodbridge location
180 Trowers Rd, Unit 16, Woodbridge, ON L4L 8A6. Open 7 days a week: Monday–Saturday, 10 a.m.–6 p.m.; Sunday, 12 p.m.–6 p.m.
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