Ride-On Toys Troubleshooting

If your child’s ride-on is not working properly, stop using it and contact our service team. Describe the symptoms without opening the vehicle, disconnecting components or attempting electrical repairs.

Modifying a ride-on voids its KidsVIP product warranty. Do not change the electrical system, controls or other components to alter performance.

What to tell the service team

• The ride-on’s model number and where it was purchased.
• What happens when you try to use it, such as no movement, unusual noises or controls that do not respond.
• When the issue began and whether it is intermittent.
• Whether the vehicle has been damaged or modified.

Photos or a short video of the visible issue may help the team understand the request. Do not disassemble the vehicle to obtain them, and keep customer or payment information out of the images.

Pedal, remote, steering or wheel problems

Stop use if movement, steering or controls are unreliable, or if parts appear damaged or loose. Follow the manufacturer’s operating instructions and contact the service team. This article does not provide instructions for opening, testing or repairing components.

How diagnosis and repairs work

Contact our Woodbridge ride-on service centre at support@kidsvip.ca with the model number and a description of the issue. Service depends on assessment and parts availability. Diagnostic fees apply, and repairs proceed after an estimate and customer approval.

Our service centre assesses children’s electric ride-ons, including compatible models bought from other sellers. Availability depends on diagnosis and compatible parts; a repair outcome is not guaranteed before assessment.

Extended-warranty requests

For CPS extended-warranty service, file a claim and receive a confirmed drop-off appointment before bringing the product in. Contact the service team if you need help with the process.

Visit the Woodbridge service centre

KidsVIP is at 180 Trowers Rd, Unit 16, Woodbridge, ON L4L 8A6. We’re open 7 days a week: Monday–Saturday, 10 a.m.–6 p.m.; Sunday, 12 p.m.–6 p.m. Contact support before visiting to discuss your model and service requirements.