For everyday charging and storage, follow the instructions supplied with your child’s exact ride-on model. Battery requirements and care schedules vary. Do not use a general online guide as a substitute for the manufacturer’s manual.

Modifying a ride-on voids its KidsVIP product warranty. Do not change the electrical system, controls or other components to alter performance.

Follow the specified charging instructions

Use the charger specified for the vehicle and battery. Follow the model’s charging duration, location and supervision requirements. Do not substitute a different battery voltage or chemistry to seek more speed or playtime.

Follow the model’s storage guidance

Use the storage conditions and care schedule in the manufacturer’s instructions. Contact our service team if the instructions are missing or unclear. This article does not provide battery removal, disconnection, terminal-cleaning or installation procedures.

Report changes in performance

If the vehicle loses power unexpectedly or no longer performs as it did, stop use and describe the issue to the service team. Do not open components or attempt to repair wiring. If you notice visible damage, swelling or leakage, do not use or charge the affected equipment; contact the manufacturer or service team for guidance.

Ask before buying a replacement

A replacement must match the exact model’s requirements. Contact our team for compatibility advice instead of choosing by voltage, appearance or physical fit alone. No particular part or stock availability is promised by this article.

Contact our Woodbridge ride-on service centre at support@kidsvip.ca with the model number and a description of the issue. Service depends on assessment and parts availability. Diagnostic fees apply, and repairs proceed after an estimate and customer approval.

Comparing a different complete ride-on?

Use our 12V vs 24V buyer guide to compare complete models by rider fit, controls and manufacturer limits. Choosing a different vehicle is separate from modifying the one you already own.

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